Frequently Asked Questions

Frequently Asked Questions

1. WHAT ARE THE PAYMENT METHODS?
   We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and payments through the best and most secure payment platform, Your Payment Gateway
   
   2. HOW SECURE IS MY PURCHASE?
   When you purchase online using your credit card, all of your information is entered into a secure SSL page. Your information is encrypted using SSL and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
   
   
   3. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
   All our deliveries are made after confirming all the details you provided when finalizing the order. If you want to change something, due to a change of address, or for any other reason, please contact us immediately to request the change. Our email is suporte@avenzi.com.br
   
   
   4. EVEN AFTER THE ORDER HAS BEEN SENT, CAN I CHANGE IT?
   Please be aware that your shipping address cannot be revised after the order has been processed or shipped. Please update your shipping address to your current address for future orders.
   
   
   5. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
   The delivery time is based on the shipping option you chose. After your order is shipped, we will send your tracking number and tracking website by email (the one you registered on the order). The order processing and shipping time will be 1 to 7 business days, after which the tracking code will be sent to the email address you provided in the registration for real-time tracking. We are not responsible for any delays caused by the Post Office.
   
   
   6. WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
   If anything is still missing, please contact us immediately at suporte@avenzi.com.br
   
   
   IF YOU STILL HAVE ANY QUESTIONS, PLEASE CONTACT US THROUGH OUR CUSTOMER SERVICE CENTER:
   support@avenzi.com.br